Automotive business service practices
Automotive customer relations and sales
I tried this exercise as a different way of reviewing lessons to date. Automotive students learn best through doing more so then in a typical lecture environment. Allowing them to reflect using their hands may yield greater comprehension of materials learned, I hope. The ultimate test will be their recollection of this material in a real life customer handling environment. Either way, the automotive industry is changing and it's up to us as instructors to create a better and engaging learning environment to serve the needs of the future.